How Thorough Is Your Cleaning Company?

Do you often find yourself doubting the efforts of your cleaning company?

For instance, have you ever walked into the office or workplace to find a layer of dust on desks? Maybe you noticed the desk phones hadn’t been wiped, or found food scraps still in the sink.

And you know for a fact that the cleaners were most definitely in the night before. This is when doubts begin to creep in. It makes you question if there are other areas that aren’t being cleaned properly.

We can even go as far as to say you start inspecting other areas of your workplace just to double check. So what’s the underlying problem here? Is it incompetent cleaners? Were they cheaper — “You get what you pay for”?

Or, was it for the fact that there was no clear indication of the cleaning standards they provide?

You just assumed, one size-fits all should cover the lot right? This is where most cleaning companies fall short. They may offer you a one-size-fits-all solution that’s 25% cheaper than the rest of the market, but do you really know what you’re getting?

Whether it’s a simple routine clean 5 days a week or specialised cleaning tasks such as carpet steaming, window cleaning or high touch point sanitisation (COVID-19 measures), here’s how Codee Cleaning defines its standards and what it means for your business.

 

A snippet of Codee Cleaning’s Standards & Definitions

Here’s an example of our standards and their definition of clean that we provide to our clients.

It includes examples of both routine and specialised cleaning tasks.

After damp dusting is complete all external surfaces must be free of all dust and dirt to leave a clean, dry, uniform appearance.

When carpet hot water extraction is complete, the surface must be free of all deep‐seated dirt, stains and soiling and be left in a reasonably dry condition giving a clean uniform appearance.

After vacuuming is complete, carpet must be free of all visible litter, dirt, dust and build up (especially on edges) ensuring a clean uniform appearance.

After cleaning, chairs are to be free of dirt and marks.

When hot water extraction is complete, the surface should be free of all deep‐seated dirt, stains and soiling and be left in a reasonably dry condition giving a clean uniform appearance.

After cleaning, chairs are to be free of dirt and marks.

On completion of cleaning, all surfaces are to be free of visible dirt and residue cleaner leaving a clean appearance.

After hosing, sweeping and cleaning, of external walls, eaves, brick walkways and concrete is complete, all areas must be free of dust, cobwebs, accumulated dirt, litter, sand and excess water leaving the surfaces clean and reasonably dry.

When adjoining areas accumulate debris or rubbish as a result of this process, debris and rubbish must be removed and disposed of appropriately.

 

After sweeping, all floor surfaces must be free of visible dust, scuff/sticky marks, loose dirt and litter. All dust, loose dirt and litter must be collected and disposed of in an approved rubbish bin.

On completion of damp mopping all floor surfaces must be free of all marks and dirt especially in corners and edges, visibly clean and without streaks.

On completion of machine scrubbing, all floor surfaces must be free from all visible dirt, marks, grime, residue cleaner and any build up (especially the edges) to display a uniform appearance and even sheen. In accordance with AS 1884.

After buffing, all vinyl floor surfaces must have an even uniform gloss restored across the entire surface with scuff marks removed. In accordance with AS 1884.

After the dry strip is completed, all vinyl floor surfaces must be free of all loose dirt, scuff marks, old sealers / polishers and other residues ensuring floors will remain free of build‐up and in a condition ready for the seal to be applied. In accordance with AS 1884.

 

After sealing the vinyl floor, the finish should be uniform across the surface, slip ‐ resistant and in a condition that will protect the floor. In accordance with AS 1884.

On completion of polishing, all vinyl floor surfaces must have an even shine that is free of scuff marks with a slip ‐ resistant finish. In accordance with AS 1884.

 

On completion of the wet strip all vinyl floors must be free of dirt, scuff marks, old sealers / polishes and other residues ensuring floors will remain free of build ‐ up and in a condition ready to seal. In accordance with AS 1884.

After removing screens and brushing free of dust and scrubbing screens and frames they should be free of dust and dirt.

After spot cleaning of glass, partitions, windows and doors, all marks and dirt on windows must be removed leaving the surface visibly clean and unmarked.

After washing of glass is complete, the surface must be free of visible dirt and smears.

After damp dusting is complete, all grilles must be free of dust and dirt to leave a clean, dry uniform appearance.

After emptying of rubbish bins has taken place, the bins must be free of dirt and litter. Liners must be changed, with a size compatible to that of the bin when they contain moist materials, food or have tears or holes in them.

After damp dusting is complete, all surfaces must be free of visible dust, dirt and build up (especially in corners and edges) to leave a clean, dry uniform appearance.

After damp dusting / cleaning of tables, cupboards, chairs and desks is complete, all surfaces must be free of dirt, dust and residue cleaner to leave a clean, dry uniform appearance.

On completion of descaling, urinals and toilet bowls must be free of calcium build ‐ up, acid, odour, bacteria, residue cleaner and all visible dirt leaving the surfaces with a clean appearance. After sanitising, toilet and hand basins will be free of dirt and dust.

On completion of cleaning of toilet partitions the surface must be free of all removable marks, dust and be visibly clean with a uniform appearance.

Non‐removable marks (graffiti) are to be referred to the Customer’s Representative.

After cleaning and sanitising, toilets and hand basins must be free of dirt, dust, stains and marks, cleaner residue and bacteria.

On completion of spot cleaning on painted walls, surfaces must be free of marks, dust, and residue cleaner and be visibly clean with a uniform appearance.

On completion of spot cleaning on painted walls, surfaces must be free of marks, dust, and residue cleaner and be visibly clean with a uniform appearance.

On completion of vacuuming, the window grooves will be free of dust, sand, dead insects and debris leaving the surfaces clean and unobstructed.

After polishing, wooden furniture must be free of dust and marks and will be clean with a uniform high sheen for lasting protection.

The specified item, toilet, paper, hand towel, soap etc. is fully and neatly replenished.

 

Different work site, different standards — no 2 are the same

The word ‘clean’ is very subjective. Everyone has their own version of what they define as ‘clean’. The same concept applies for a business. A hospital may require far more specialised cleaning tasks than that of an office building, or a restaurant compared to a public library.

What is defined in the standard for one site can differ from another and this is why in most cases, a one size fits all solution simply doesn’t cut it. This is why Codee Cleaning provides customisable cleaning programs that are catered to site-specific needs and standards.

A representative from our management team will conduct a guided walkthrough of the worksite while devising a cleaning program, giving recommendations and noting down special client requests. A finalised checklist will be presented to the client along with clearly defined Cleaning Standards that meet OHS laws and regulations.

Next, we implement it.

 

Does your current cleaning company meet your standards?

It’s safe to say, if you’re walking into your office or workplace and discovering uncleaned areas, your standards are not being met.

This begs to ask the question, how does a cleaning company maintain standards? What measures and systems have been put in place to ensure that they are held accountable for the quality of their work?

To help maintain a high standard of cleanliness that satisfies site-specific standards on a daily basis, all our cleaners are provided with a checklist that illustrates what cleaning duties need to be done, as well as a follow-up check by a site supervisor to ensure all standards are met.

We’d be happy to share an example of the checklist our cleaners use every day, drop us an email and we’ll send it to you

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